Patient Charter

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We strive to provide the best possible service to our patients

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Thank you for choosing this Practice for your healthcare needs.

The patient charter sets out your rights as a patient of this practice to ensure a positive and open relationship aimed at enhancing the effectiveness of the care you receive.

You have the right to:

Healthcare staff who are clinically competent, attentive and helpful
Doctors and healthcare providers that are committed to the professional oath
Appropriate, professional and compassionate treatment
Receive assistance in getting information about your diagnosis to understand the treatment and the effects of the treatment
Efficient, friendly service from all staff members
Privacy, dignity and respect of cultural beliefs
Facilities that are in good working order
Assistance regarding referrals to specialists and/or hospitals

If, for any reason, you are not happy with the service you receive or feel that any of the rights listed have been violated, please inform the Sister-in-Charge, Practice Manager or the doctor on duty.

You can also contact Dr Maphisa by email: drmaphisa@drmaphisaandpartners.com or Cell: +27 83 527 7913.

Theodor Billroth on Doctors*

“A person may have learned a good deal and still be a bad doctor who earns no trust from patients. The way to deal with patients is to win their confidence, listen to them-patients are eager to talk than to listen-and help them, console them, get them to understand serious matters: None of this can be read in books. A student can learn it only through intimate contact with his teacher, whom he will unconsciously imitate. The patient longs for the doctor’s visit; his thoughts and feelings circle around that event. The doctor may do whatever is necessary with speed and precision-but he should never give the impression that he is in a hurry, or having other things on his mind…”
Theodor Billroth

* The Illustrated History of Surgery. Knut Haeger. Revised and updated by Sir Roy Calne FRS. Published by Harold Starke Publishers.